Refund policy

📦 Tekify.co – Return & Refund Policy

Last updated: November 2025

At Tekify.co, we want you to feel confident shopping with us. If something isn’t right, we’re here to help.

 

🕒 30-Day Return Window

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, items must be:

• Unused, unworn, and in the same condition you received them
• In their original packaging, with tags
• Free from odors, stains, or signs of wear
• Returned with a receipt or proof of purchase

📩 How to Start a Return

To start a return, email us at:

📧 alexjayling.0275@icloud.com

Please do not send items back without contacting us first. Unauthorized returns will not be accepted.

 

Once your request is approved, we will provide:

✔ Return instructions

✔ The return address

✔ A prepaid return label (if eligible)

✔ Updates during the return process

💸 Refunds

When we receive and inspect your return, we will notify you if the refund is approved.

If approved, you’ll receive your refund to your original payment method.

Please allow 3–7 business days for the refund to appear on your bank or card statement.

🔄 Exchanges

We currently do not offer direct exchanges.

If you need another size or color, please request a refund and place a new order.

❌ Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Items marked Final Sale
• Worn or used apparel
• Items without original packaging
• Gift cards

🔥 Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, contact us within 3 days of delivery at:

📧 alexjayling.0275@icloud.com

Please include photos or video of:

• The damaged or wrong item
• The packaging and shipping label

We will replace the item at no cost or issue a full refund.

⏳ Order Cancellations

Orders can be canceled within 12 hours of placing the order.

After 12 hours, your order may already be processing and cannot be canceled.

🚚 Lost or Stolen Packages

Tekify.co is not responsible for packages marked as delivered but lost or stolen.

For protection, customers may add Shipping Protection at checkout.